Legal

Terms of service

The agreement between you and Wayli — what we give you, what we ask of you, and the honest limits of a walking companion that talks in your ear.

Last updated 5 October 2026 Applies to wayli.ai, app.wayli.ai and the Wayli mobile app hello@wayli.ai

1. The agreement

These terms govern your use of Wayli — the website at wayli.ai, the web app at app.wayli.ai, the Wayli mobile app, and the walks and audio inside them. Wayli is operated by SOSW LTD, a company registered in Israel (8 Hasharon St., Beit Dagan 5020000, Israel); "we" and "Wayli" in these terms mean SOSW LTD. By creating an account or using Wayli you accept these terms. If you do not accept them, please do not use Wayli.

How we handle personal data is described in our privacy policy, which forms part of this agreement.

2. Your account

  • You need to be at least 16 years old to have a Wayli account.
  • Give us an email address you actually use — it is how we reach you about your account.
  • Your account is yours alone. Keep your sign-in details to yourself and tell us if you think someone else has them.
  • You are responsible for what happens under your account.

3. What you may do with Wayli

We give you a personal, non-exclusive, non-transferable, revocable licence to use Wayli and to listen to its chapters for your own, non-commercial enjoyment — on your walks, on your devices, including offline when you have downloaded a walk in advance. That licence lasts as long as you keep to these terms.

4. Chapters and walks

A chapter is a story about a place: researched, written and checked by people, then narrated. A tour is your walk — chapters assembled into a route around your interests, your pace, the time you have and where you are starting from. Two people standing on the same corner can get different walks, and that is the point.

We work hard on accuracy, but places change, opening hours move, streets close and history is argued about. Chapters are offered for interest and enjoyment. They are not professional, historical, legal, medical or travel advice, and we do not promise that every detail is complete or current. Spotted something wrong? Send feedback from the app — corrections are the fastest thing we ship.

5. Walking safely

Wayli talks to you while you are outdoors and moving. Your safety is yours to manage — keep your eyes up, watch traffic and other people, and stop somewhere safe before you fiddle with your phone.

  • Routes are suggestions, not a certified navigation service, and are not checked for accessibility, road works or hazards.
  • Obey local laws, traffic rules, private property and any site's own rules — including where headphones are a bad idea.
  • Keep the volume low enough to hear what is around you.
  • Do not use Wayli while driving or cycling.
  • Judge the conditions yourself: weather, daylight, the neighbourhood and your own fitness.

6. Acceptable use

Please do not:

  • copy, download in bulk, scrape, republish, resell or publicly perform Wayli's chapters, audio or maps;
  • use Wayli for a commercial tour operation without a written agreement with us;
  • reverse engineer the apps, or hammer our API with automated requests;
  • break into accounts, probe our security, or interfere with the service for others;
  • upload or send anything unlawful, hateful, or infringing through feedback or any other channel;
  • use Wayli in a way that breaks the law where you are walking.

7. Who owns what

Wayli and everything in it — the chapters, the narration, the software, the design and the name — belong to us or to our licensors, and are protected by copyright and other rights. These terms give you a licence to listen, not ownership of anything.

Map data is © OpenStreetMap contributors, used under the Open Database Licence. Some imagery comes from openly licensed sources and carries its own attribution.

Feedback you send us stays your own words, but you give us a free, worldwide licence to use it to fix and improve Wayli, without owing you anything for it.

8. Service changes

Cities and chapters are still being added, features may change, and the service can be interrupted for maintenance without notice. How much each account can use per day is set by the daily fair-use limits described in section 9.

9. Plans, payment and renewals

Wayli offers four paid plans. Current prices, what each includes and the daily limits are on the pricing page:

  • 3-day pass and 7-day pass — one-time purchases that give you access for 3 or 7 days. Passes do not renew.
  • Monthly and 3 months — subscriptions when bought on the App Store or through Paddle: they renew automatically every month or every three months until you cancel. Paid with PayPal on the web, they are one-time 30-day and 90-day passes that never renew.

Signed-in users without a plan get a small free daily allowance, described on the pricing page. Plans belong to your Wayli account: a plan bought on iPhone also works on the web app and the other way round, as long as you sign in with the same account.

Fair use

Every plan includes daily limits on new-place searches, new places added to the map and tours built; they reset daily and are listed on the pricing page. Listening to chapters and walking tours you already have is not limited. The limits keep the service fast and affordable for everyone.

App Store purchases

Plans bought in the iPhone app are sold and billed by Apple. Payment is charged to your Apple ID when you confirm the purchase. A subscription renews automatically unless you cancel it at least 24 hours before the end of the current period, and your account is charged for the renewal within 24 hours before the end of the current period. Manage or cancel it in your iPhone Settings → [your name] → Subscriptions. App Store purchases are also governed by Apple's Media Services Terms.

Web purchases through Paddle

Our order process for web purchases through Paddle checkout is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all web orders placed through Paddle checkout. Paddle provides all customer service inquiries and handles returns for those orders. These purchases are also subject to Paddle's buyer terms. Cancel a web subscription with the link in your Paddle receipt email, at paddle.net, or by writing to hello@wayli.ai.

Web purchases with PayPal

Where offered in the web app at app.wayli.ai, you can pay with PayPal instead. PayPal checkout is not available in the iPhone app. These orders are sold directly by SOSW LTD, a private company registered in Israel, company number 517053633, at 8 Hasharon St., Beit Dagan 5020000, Israel (see contact and trader information). SOSW LTD is the seller and the party you contract with. PayPal is the payment processor only; its user agreement applies to your PayPal account.

PayPal purchases are one-time prepaid passes:

  • 3-day pass — $3.99
  • 7-day pass — $5.99
  • 30-day pass — $14.99, with the same daily limits as Monthly
  • 90-day pass — $24.99, with the same daily limits as 3 months

One-time payment via PayPal. Access lasts for the plan's period and never renews automatically. You are never charged again and there is nothing to cancel. Access starts when PayPal confirms the payment; a pending payment, such as an eCheck, starts access only once PayPal completes it. Buying the same pass again while it is active adds its days to the end. A new purchase resets today's usage.

PayPal orders are charged in US dollars, and the listed price is the amount you pay. If your PayPal account uses another currency, PayPal converts under its own terms. A refund or chargeback ends access to that pass — see our PayPal refund policy for details, including disputes.

Cancelling, prices and taxes

  • PayPal passes never renew, so there is nothing to cancel.
  • When you cancel a subscription, you keep access until the end of the period you have already paid for; it then stops renewing.
  • If we change the price of a subscription, we tell you in advance and the new price applies from your next renewal. For App Store subscriptions, Apple asks for your consent where its rules require it.
  • Prices on our site are shown in US dollars. The App Store and Paddle show the price in your local currency, including any VAT or sales tax that applies, before you pay. PayPal orders are charged in US dollars at the listed price.
  • Refunds are covered by our refund policy.

10. Ending the agreement

You can stop using Wayli at any time and ask us to delete your account — see deleting your account. We can suspend or close an account that breaks these terms or the law, or that puts the service or other walkers at risk; where it is reasonable to do so, we will tell you why first. The sections on ownership, warranties, liability and governing law survive the end of this agreement.

11. Warranties

Wayli is provided "as is" and "as available". To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not promise the service will be uninterrupted, error-free or that every chapter will be accurate. Nothing here removes rights you have as a consumer that cannot be waived.

12. Liability

To the extent the law allows, Wayli is not liable for indirect, incidental or consequential loss, for lost data or profits, or for anything that happens to you or your property while you are out walking. Our total liability for any claim connected to Wayli is limited to the greater of the amount you paid us in the twelve months before the claim, or one hundred US dollars.

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law.

13. Governing law

These terms are governed by the laws of the State of Israel, and the competent courts of Tel Aviv-Yafo have exclusive jurisdiction over any dispute. If you use Wayli as a consumer elsewhere, you keep the protections and the right to bring a claim in the courts of your home country where local law gives you that right.

14. Changes to these terms

We update these terms as Wayli grows. The date at the top of the page always shows the current version, and we will give notice in the app or by email before a material change takes effect. Continuing to use Wayli after that means you accept the new terms.

15. Contact and trader information

Questions about these terms, or a licence for something bigger: hello@wayli.ai.

Trader
SOSW LTD, a private company registered in Israel, company number 517053633
Registered address
8 Hasharon St., Beit Dagan 5020000, Israel